Privacy Policy for DwellX

This Privacy Policy explains how DwellX.com (“DwellX”, “we”, “our” or “us”) collects, uses, stores, shares and protects personal data when users access or use the Platform and related services.

This Privacy Policy should be read together with the DwellX Terms of Use.

DwellX is an online rental marketplace platform operated by DwellX Limited.

DwellX provides online rental marketplace, communication, and identity verification services relating to residential rental accommodation.

DwellX is not:

• a landlord
• a letting agent
• an estate agency
• a property manager
• or a party to tenancy agreements between users

DwellX acts solely as an online intermediary platform connecting users and is not involved in tenancy negotiations, rent collection, property management, or contractual arrangements between users.

DwellX is committed to protecting personal data and handling information lawfully, fairly and transparently.

DwellX may collect and process personal data including:

4.1 Account Information

• name
• email address
• phone number
• login credentials
• account preferences

4.2 Listing Information

• property details
• photographs
• rental pricing
• availability information
• BER information
• listing descriptions

4.3 Communication Data

• messages sent through the Platform
• enquiries between users
• customer support communications
• reports submitted through the Platform

4.4 Identity Verification Information

Identity verification may be carried out by third-party verification providers, including Stripe Identity.

Users may be required to submit government-issued identification documents directly to the verification provider.

DwellX does not directly process or store passports or identity documents submitted during verification.

DwellX may receive limited verification information from verification providers, including:

• verification status
• confirmation of completed verification
• fraud or risk indicators
• and related account security information

4.5 Technical and Usage Information

DwellX may collect:

• IP address
• browser type
• device information
• operating system information
• log data
• pages visited
• interactions with the Platform
• referral URLs

Personal data may be collected when users:

• create accounts
• publish listings
• upload content
• communicate through the Platform
• contact support
• complete identity verification
• use the Platform
• or otherwise provide information directly to DwellX

Some technical information may be collected automatically where necessary to operate, maintain, and secure the Platform.

DwellX may process personal data for purposes including:

• operating and maintaining the Platform
• providing marketplace services
• facilitating communication between users
• identity verification and fraud prevention
• monitoring misuse or unlawful activity
• improving Platform functionality and performance
• responding to support enquiries
• complying with legal obligations
• enforcing the Terms of Use
• protecting the security of the Platform
• and maintaining records for administrative and legal purposes

DwellX processes personal data on the basis of:

• contractual necessity
• legitimate interests
• compliance with legal obligations
• and user consent where required by law

Legitimate interests may include:

• fraud prevention
• platform security
• service improvement
• moderation and abuse prevention
• and maintaining the integrity of the Platform

To help improve trust and safety on the Platform, DwellX may require users to complete identity verification.

Identity verification is carried out by third-party providers, including Stripe Identity.

Users may be required to submit government-issued identification documents directly to the verification provider.

DwellX does not directly process or store passports or identity documents used during verification.

Identity verification only confirms that a user completed a verification process through a third-party provider and does not guarantee identity, ownership, legitimacy, creditworthiness, or legal compliance.

At present, DwellX does not use advertising cookies or non-essential analytics cookies on the Platform.

Limited technical or session-based technologies may be used where necessary to operate, secure, or maintain the functionality of the Platform.

If DwellX introduces additional cookies, analytics tools, or tracking technologies in the future, this Privacy Policy and any related Cookie Policy will be updated accordingly.

Users will be notified of material changes to cookie or tracking practices where required by applicable law.

DwellX may share personal data with:

• service providers
• hosting providers
• identity verification providers
• customer support tools
• legal or regulatory authorities where required
• and professional advisers where reasonably necessary

DwellX does not sell personal data to third parties.

Information may be disclosed where reasonably necessary to:

• investigate fraud
• enforce the Terms of Use
• comply with legal obligations
• protect users or the Platform
• or respond to lawful requests from public authorities

DwellX may rely on third-party providers to operate certain parts of the Platform, including:

• hosting services
• identity verification services
• security services
• communication tools
• and technical infrastructure providers

Third-party providers may process information in accordance with their own privacy policies and terms.

DwellX is not responsible for third-party platforms or external websites.

Some third-party providers used by DwellX may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, DwellX will take reasonable steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.

DwellX retains personal data only for as long as reasonably necessary for:

• operating the Platform
• complying with legal obligations
• resolving disputes
• fraud prevention
• enforcing agreements
• and maintaining security records

Retention periods may vary depending on the nature of the information and legal requirements.

Under applicable data protection laws, users may have rights including the right to:

• access personal data
• request correction of inaccurate information
• request deletion of personal data
• restrict certain processing activities
• object to certain processing
• request data portability
• withdraw consent where processing relies on consent
• and lodge a complaint with the Irish Data Protection Commission

Requests relating to personal data, GDPR rights, or privacy concerns may be submitted to support@dwellx.com.

DwellX takes reasonable technical and organisational measures to help protect personal data against:

• unauthorised access
• misuse
• loss
• destruction
• alteration
• or unauthorised disclosure

However, no online platform or method of electronic storage can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

DwellX is intended for users aged 18 years and older.

DwellX does not knowingly collect personal data from children.

If DwellX becomes aware that personal data relating to a child has been submitted through the Platform, reasonable steps may be taken to remove the information.

DwellX may use automated systems for:

• fraud detection
• security monitoring
• spam prevention
• and platform moderation purposes

DwellX does not use fully automated decision-making that produces legal or similarly significant effects without appropriate human involvement.

DwellX may monitor activity on the Platform for purposes relating to:

• fraud prevention
• account security
• misuse detection
• suspicious activity monitoring
• and enforcement of the Terms of Use

Where appropriate, DwellX may suspend accounts, restrict access or report unlawful activity to relevant authorities.

DwellX may update this Privacy Policy from time to time.

Updated versions will be published on DwellX.com.

Continued use of the Platform after updates are published may constitute acceptance of the revised Privacy Policy where permitted by law.

This Privacy Policy is governed by the laws of Ireland.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the Irish courts.